Employee Accidents & Injuries

Reporting Instructions:

1. The employee’s supervisor (if available) and the injured worker call 855-365-7279 and speak with AIG’s registered nurse, available 24/7/365; the supervisor provides necessary information and then the injured worker speaks with the registered nurse to provide demographics and an injury statement.
2. The registered nurse will conduct the medical triage and provide recommendations for self-care, OR direct the injured worker to medical care as needed, OR direct the employee to an OBN (Outcome Based Network) provider for treatment. If an OBN provider is not available, the injured worker will be referred to a PPO Network provider, as per the posted panel.
3.  The injured worker will be provided with a toll-free phone number to call in the event they have questions or there is a change in their condition.
4.  If the registered nurse recommends self-care, the injured worker may receive a follow-up call from the nurse.
5. The Point of Injury report is sent to AIG via electronic feed to set up a new claim IF the injured worker is sent for medical treatment and the employer will receive claim notification. If the registered nurse recommends self-care, the report is not sent to AIG and the supervisor and employee are responsible to report the claim to the Vice President of Human Resources via the attached form. Regardless of whether a medical treatment is received or not, notification of all injuries must be reported to the workers’ compensation insurance carrier.
6. The Nurse Triage Point of Injury report will be sent by the workers’ compensation insurance carrier to the Liberty corporate HR department shortly after the call is completed.
7. An Incident Reporting Form does not need to be completed.