Standard Operating Procedures


Administration:

Emergency Management Disaster Preparedness Plan (Corp Only)

Standard Operating Procedures (Corp Only)

Recruitment, Credentialing & Human Resources:

Telecommuting

Covid-19 Precautions  

Conducting Performance Management Process

Drug Policy

Alcohol and Drug Policy - Oklahoma

Electronic Communications

Employee Discipline Termination

Evidence of Identity

Offboarding

Focal Point Review

Hiring and Onboarding

Maintenance of Company Passwords

Processing Change of Status Forms

Personnel File Maintenance, Retention, and Destruction (Corp Only)

Professional and Personal Boundaries

Promotion or Change of Job Title

Protection of Personal Identifiable Information

Administering Liberty’s R.A.I.S.E. Program

Learning Management System

Reporting Workers Compensation Injuries

Conducting Safety Committee

Weapons at Work

Requesting Recommendations for Compensation Levels and Estimated Recruiting Expenses for New Positions (Corp Only)

Inclement Weather – State of Emergency

Sexual Harassment

Investigating Sexual Harassment Claims

Creation and Annual Review of Job Descriptions

Social Media

Voluntary Terminations and Retrieval of Stay Bonus

Corporate Compliance:

Corporate Compliance Policy and Index

SOP #1 Corporate Compliance Program

SOP #2 Code of Conduct

SOP #3 Compliance Officer

SOP #4 Education and Training

SOP #5 Procedures for Reporting Investiging and Responding to Compliance Issues

SOP #6 Disciplinary Action and Termination

SOP #7 Nonretaliation Nonretribution

SOP #8 Monitoring Tools Audits

SOP #9 Compliance Office Records Management

SOP #10 Employee Help Line

SOP #11 Visits Interviews by the Government Investigators/Auditors/Search Warrants

SOP #12 Gifts

SOP #13 Prohibition on Employment and Association with Sanctioned Individuals and Entities

SOP #14 Records Retention and Destruction

HIPAA:

SOP #1 HIPAA Compliance Program Overview Policy and Index

SOP #2 HIPAA Privacy Officer

SOP #3 HIPAA Complaints and Possible Disciplinary Action

SOP #4 HIPAA Protection Safeguards and Verification

SOP #5 HIPAA Uses Disclosures and Minimum Necessary Standard

SOP #6 HIPAA Authorization Requirements

SOP #7 HIPAA Business Associate-Client Agreements

SOP #8 HIPAA Right to Request Restrictions COnfidential Communications

SOP #9 HIPAA Tracking and Accounting of Disclosures of PHI

SOP #10 HIPAA Right to Request Access to Designated Record

SOP #11 HIPAA Right to Request an Amendment to PHI

Information Security:

ISF 1.0 Information Security Framework

ISF 2.0 Data Management

ISF 3.0 Acceptable Use

ISF 4.0 Access Management

ISF 5.0 Risk Management

ISF 6.0 Incident Management

ISF 7.0 Application Development

ISF 8.0 Business Continuity Plan

ISF 9.0 Vendor Management

ISF 10.0 Physical Security

ISF 11.0 System Security

Accounting & Payroll

Operating Budget Management

Accounts Payable

Expense Reimbursement - Liberty Expense Report Form

Expense Reimbursement - Concur  

Paid Time Off (PTO)

Employee Payroll Processing

Petty Cash

Procurement, Purchasing & Leasing

Travel & Expense

Authentication of Payment Requests

Legal & Business Insurance:

Contract Requisition with Vendors for Goods or Services and Office Leases

New Location Submission

Professional Liability Insurance and Certificate of Insurance Process for Individuals

Request for Employment Subcontract Consultant Agreement

Marketing and Development:

Conference Planning and Attendance

Media Inquiry Protocol

New Business Solicitation

Reprocurement Solicitation Response

Operations:

Reporting to Customers

Telehealth Services  

New Contract Implementation Checklist

Project Management: New Business Implementation – Planning and Oversight (Corp Only)

Liberty QualityCare®:

Performance Improvement Processes  

Contract Compliance Audit

Key Performance Indicators

Root Cause Analysis

Utilization Review Oversight

Incident Reporting Investigations

Competency Evaluation Process